FAQ

Pillow Care

How can I clean and wash my pillows?

While our pillow cases are machine-washable, we recommend spot cleaning if possible to ensure the longest lifespan for our covers. 

Can I wash the fluffy insert?

We do not recommend washing the pillow insert.

Payment

What payment options do you offer?

We accept American Express, Visa, MasterCard, Google Pay, and Apple Pay.

Why is my billing method being declined when I try to pay for an order?

The most common reason for this issue is that your billing address does not match the address registered under your billing method. Please check your billing address and try again.

 

Products

Do you offer gift-wrapping for your pillows?

At this time, we are unable to offer gift wrapping for any of our pillows. 

Do you offer bulk pricing?

If you are interested in buying our pillows in bulk, please contact orders@scbohome.com with details about your order and our team will look into your request.